Privacy Policy

Rao Labs operates this online store and website, including the related content, products, features and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Rao Labs collects, uses and discloses personal information when you visit our website, purchase a product, interact with our Services or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

Depending on how you interact with Rao Labs, we may collect or process the following categories of personal information:

• Contact information, including your name, email address, billing address, phone number and other information you provide during checkout or when contacting us.
• Transaction information, including products purchased, order details, payment status, refunds and previous transactions.
• Payment information. Payments are processed through Shopify and/or third-party payment providers. We may receive information relating to your transaction, but payment-card information may be processed directly by those providers.
• Communications, including information you provide when contacting Rao Labs for customer support or other enquiries.
• Device and technical information, including your IP address, browser type, device information and network information.
• Usage information, including how you interact with our website, pages, products, checkout and Services.
• Marketing information, including information relating to email marketing or advertising preferences where applicable.

2. How we collect information

We may collect personal information:

• directly from you when you purchase a product, contact us or provide information to us;
• automatically when you use our website, including through cookies and similar technologies;
• from Shopify, payment providers and other service providers used to operate the store; and
• from advertising, analytics or other business partners where permitted by applicable law.

3. How we use personal information

We may use personal information to:

• process payments and fulfil digital-product orders;
• provide access to purchased products;
• send order confirmations, download information and other transactional communications;
• provide customer support;
• maintain and improve our website, products and Services;
• detect, investigate and prevent fraud, abuse or security incidents;
• understand how customers interact with our website and products;
• conduct analytics;
• send marketing or promotional communications where permitted;
• display or measure advertising where advertising services are used;
• comply with applicable laws, regulations and legal processes; and
• protect Rao Labs, our customers and our Services.

4. Digital product delivery

Rao Labs sells digital products.

After successful payment, purchased digital products may be delivered through email, Shopify download functionality, external file links or other electronic delivery methods.

We use the contact information supplied during checkout to fulfil your order and communicate with you regarding your purchase.

5. How we disclose personal information

We may disclose personal information where reasonably necessary to operate Rao Labs, including to:

• Shopify, which hosts and supports our ecommerce store;
• payment processors;
• cloud-storage and digital-delivery providers;
• website hosting and technology providers;
• analytics providers;
• advertising and marketing providers where used;
• customer-support providers;
• professional advisers where necessary; and
• government agencies, regulators, courts or other parties where required by law.

We may also disclose information in connection with a business reorganisation, sale, merger or similar transaction.

We do not sell customer contact information as a standalone product.

6. Shopify

Our store is powered by Shopify.

Shopify collects and processes certain personal information in order to provide ecommerce, checkout, payment, fraud-prevention and related services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers, including in countries outside your country of residence.

You can learn more about Shopify’s handling of personal information through Shopify’s own privacy policies.

7. Cookies, analytics and advertising

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage, measure performance and support advertising.

We may use advertising or analytics platforms, including platforms such as Meta, Google or similar providers.

Where required by applicable law, you may be provided with options to manage your cookie or advertising preferences.

8. Third-party links and services

Our products or website may contain links to third-party services, including AI platforms, Google Docs or Sheets, Shopify or other external tools.

Rao Labs does not control the privacy or security practices of third-party websites or services.

You should review the privacy policies and terms of any third-party service before using it or providing personal information.

9. Data security

We take reasonable steps to protect personal information.

However, no internet transmission, storage system or security measure can guarantee complete security.

Please do not send passwords, payment-card details, API keys or other highly sensitive information through ordinary support emails.

10. Data retention

We retain personal information only for as long as reasonably necessary for purposes including:

• fulfilling orders;
• providing customer support;
• maintaining business and financial records;
• preventing fraud;
• resolving disputes; and
• complying with legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

11. Your rights

Depending on where you live, you may have rights relating to your personal information, which may include the right to:

• request access to certain personal information;
• request correction of inaccurate personal information;
• request deletion in certain circumstances;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing where applicable; and
• manage marketing communication preferences.

These rights are subject to applicable law and may not apply in every circumstance.

To make a privacy-related request, contact us using the details below.

We may need to verify your identity before completing certain requests.

12. Marketing communications

If you subscribe to marketing communications, you may unsubscribe at any time using the unsubscribe link included in marketing emails.

You may still receive transactional communications relating to purchases, product access, security or customer support.

13. Children

Rao Labs products and Services are not directed toward children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

14. International data transfers

Some of our service providers, including Shopify and other technology providers, may process or store information outside Singapore or outside your country of residence.

Where required, such transfers are handled using safeguards recognised under applicable law.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, Services, technology or legal obligations.

The updated version will be published on our website with a revised “Last updated” date.

16. Contact

For privacy enquiries or requests, contact:

Rao Labs
Email: raolabsdigital@gmail.com
Website: raolabsdigital.store

Additional business contact information may be provided where required by applicable law.